Help:2FA

Two-Factor Authentication (2FA) is a security measure that adds an extra layer of protection to your account. In addition to your username and password, you'll also be prompted for a six-digit code generated by an app on your phone when logging in from a new device. This makes it harder for someone else to log into your account without both pieces of information--they would need both the password and access to your phone in order for this method to work.

How to add 2FA to my account?

  1. Download an authenticator app. A few of the best ones are Google Authenticator, Microsoft Authenticator, LastPass Authenticator, and Authy.
  2. Launch the selected app for 2FA.
  3. Once you are logged in to your Fandom account, visit your preferences (available in the menu under your username, at the top right of the screen).
  4. In the first tab ("User profile"), at the bottom of the first section ("Basic information"), there is a link "Manage" for the "2-factor authentication" section, which leads you to a page to change your account information.
  5. You have to connect your Fandom account to the 2FA app. You can do it by scanning the QR code or entering the secret code from the page in the app.
  6. After adding your Fandom account to the app, it will create a temporary two-factor code that you have to write in the Fandom page and submit by clicking on "Verify code".

You're set up! The next time you sign in you'll be prompted to enter your code which you can retrieve by launching the authenticator app.

How to turn off 2FA?

Once you turn on 2FA, the process to turn it off is really simple. You have to follow the same instructions to turn on until you're in the Account Settings page. In the Two-Factor Authentication section, now you will see a prompt telling you it's enabled, and also a button to turn it off.

How to use recovery codes

After you finish setting up 2FA you may want to get a list of recovery codes which should be stored in a safe accessible place and are for use in case you're away from your phone. To do this go back to the Fandom 2FA section, click on the "Show recovery codes" button, save them somewhere, and later click "Confirm generated codes". Now you're able to log in using backup recovery codes if necessary.

Once they're created, you can disable them by clicking on the related button at the bottom.

In addition, if you already generated the first recovery codes, you have an option to generate new ones. Inside the Account Settings page, you have to click on "Show recovery codes". The page will be reloaded, showing them, but also offering the option to "Generate new recovery codes".

Sign in with 2FA

Once the Two-Factor Authentication is enabled, you will have to use it every time you want to log in. After writing your username and password, or using a social account, you will see a second screen for 2FA. You have the option to write the temporary Two-Factor Code displayed on your authenticator app, or add a recovery code from your Fandom account.

If you didn't generate recovery codes as an alternative, the page will only show you the option to log in with the Two-factor code from the authenticator app.

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